Coaching Skills for Volunteer Managers

Coaching skills for Volunteer Coordinators

Take your active listening and questioning skills to the next level with communication techniques designed to help you get the best from your volunteers.

In a playful, informal environment you will learn some awesome skills to help you attract and retain good staff and bring positive outcomes to difficult interactions.

Used extensively by performance coaches, these techniques are effective for anyone in a leadership role.

Honing your active listening skills brings many proven benefits and will help you to in your role as a volunteer manager. These skills will help you to:

  • Attract and retain the right volunteers for your roles
  • Identify support needs
  • Reduce conflict
  • Build resourcefulness
  • Encourage positive action and responsibility
  • Improve motivation and self-esteem
  • Develop self-management
  • Increase critical thinking skills
  • Foster new perspectives

Held over three sessions, your host Violet Black guides you through a serious subject in a playful, informal, respectful space where you are encouraged to be yourself. Through group coaching and working in pairs, you will gain tools to bring fresh inspiration and motivation to your staff and the organisational challenges you face.

You will

  • Learn the sought after coaching skills of active listening and powerfulquestions
  • Experience coaching through peer coaching sessions
  • Increase confidence, communication and leadership skills in their role
    gain the tools to inspire, motivate and retain volunteers

Participants will self-evaluate using surveys before and after the course, and journal entries. This will give you a record of your progress and a benchmark for comparison.

Course details

When and where is the course?

Each of the three sessions will be held via videoconference on:

  • Friday 11 June, 10am – 12pm
  • Friday 25 June, 10am – 12pm
  • Friday 9 July, 10am – 12pm

The sessions will cover:

  • The art of active listening – how to listen and respond to what peopleare really saying through coaching demonstrations and paired work.
  • Introduction of the GROW model – how to use Sir John Whitmore’s seminalmodel to generate solution focused conversations throughdemonstrations and paired work.
  • Understanding your vision and values for volunteering in your organisationthrough group coaching and paired work.

Cost: Free


Participants will need to be working or volunteering as a volunteer manager/coordinator for a community or voluntary organisation in Brighton, Hove, Adur or Worthing.

We have put this short course together with Violet to run as a pilot. As this is a pilot, you will be expected to:

  • To attend all programme sessions.
  • To be open to sharing and learning with other group members.
  • To take part in evaluation activities and reflect on the impact  this course has your volunteering programme and volunteer supported services.

More about Violet Black 

Next Steps

We are limited to 10 places, so please contact Sue Shaw for more information and how to book a place

Due to limited places, there is a maximum 1 person per organisation

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