Two people holding coffee mugs

Fiona – developing confidence through volunteering

The Outlook Foundation is a small Brighton and Hove based charity that provides accommodation and support for adults with learning disabilities, as well as volunteering opportunities within the local community. Fiona* is a resident in one of The Outlook Foundation’s supported living accommodations and performs several volunteering roles.

“I volunteer for two learning disability charities where I help out at their club nights and sometimes DJ. I am now a committee member for one of these charities and help plan what takes place at the club nights, as well as helping to run their radio show. I also volunteer at two community cafes and a charity shop.

I am friendly and like meeting new people, and volunteering has given me a chance to do this. It also gives me the opportunity to learn new skills and become more independent. Talking to members of the public is a big part of my volunteering roles and this has helped me develop my confidence and customer service skills. From volunteering in the charity shop I can now use a till and take card payments without support.

I have dyspraxia which means I struggle to do some tasks with my hands. For example, when I started volunteering at the café, I found it difficult to wrap the cutlery in napkins, but I am always prepared to learn and can now do this.

I now have a paid job and the confidence and skills I have developed through my volunteering roles has helped me towards this achievement.”

*Name changed to protect the privacy of the individual.

“Talking to members of the public is a big part of my volunteering roles and this has helped me develop my confidence and customer service skills.”

“Talking to members of the public is a big part of my volunteering roles and this has helped me develop my confidence and customer service skills.”

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