two women writing

Feedback from our members

In March 2016, we invited our members and wider stakeholders to take part in an online survey. We wanted to find out more about people’s experiences of our services and support and the difference it makes to them.

Thank you!

We’d like to say a massive thank you to everyone who took the time to complete our survey.

Your thoughts and reflections are very important to us and your feedback is essential to ensuring we improve our services in ways that work better for you.

 

The difference we make

Those who completed the survey, told us that they’ve benefited in many ways from our support. They said we’ve helped them to:

  • increase and sustain their services
  • be better networked, informed, connected and knowledgeable
  • better work in partnership
  • increase their engagement with and reach to those less often heard  and smaller organisations
  • better share resources, ideas and creative solutions
  • develop better volunteer programmes
  • increase their volunteer numbers
  • be stronger more effective groups and organisations

 

Our services

Those completing the survey told us that:

Additionally:

  • 80% (n.91) said that the quality of our services and support is very good or good
  • 92% (n.103) said we were very friendly
  • 90% (n.101) said we were very respectful
  • 88% (n.99) said we were very knowledgeable and very professional

 

 

Other feedback

  • 67% (n.84) said it was often or always possible to put the skills, knowledge and experiences gained through our services and support to practical use
  • 62% (n.32) of those who used our volunteering services said that advertising a volunteering opportunity through us greatly helped or helped them to find a volunteer
  • 77% (n.20) of those who used our volunteering services said that seeking additional advice on volunteer recruitment from us greatly helped or helped, and 62% (n.16) said it greatly helped or helped them to fill their vacant volunteering opportunities
  • 68% (n.75) said we champion the views of smaller groups and organisations
  • 54% (n.61) said we champion the experience of less often heard people and groups
  • 74% (n.83) said we champion volunteering in the city
  • 71% (n.80) said we effectively represent the views of the voluntary and community sector
  • 79% (n.85) said our services and support greatly helped or helped their group or organisation to share knowledge and information with their peers
  • 69% (n.75) said our services and support greatly helped or helped their group or organisation to develop partnerships with other voluntary and community sector groups and organisations

 

2016 survey reports

You can read more on what our members and wider stakeholders have said about us in our 2016 survey reports.

The reports include a list of actions we will take over the next year to improve in the some of the areas that we need to.

Previous surveys

We survey our members and stakeholders approximately once a year. Read our previous survey reports below:

 

“Being a member is to be part of a city wide umbrella of groups and organisations. To be in touch with organisations and groups that experience the same issues. It means we are able to reach people who are less heard. We are kept informed and we feel part of what's going on in the city.”

“Being a member is to be part of a city wide umbrella of groups and organisations. To be in touch with organisations and groups that experience the same issues. It means we are able to reach people who are less heard. We are kept informed and we feel part of what's going on in the city.”

NEXT | Our impact 2008-2013

Read more about the impact of our work as the Community and Voluntary Sector Forum between 2008-2013.