Develop your skills

Develop your skills

The Whitehawk Inn, a Brighton Housing Trust project, is a local community centre which provides a range of courses, services, advice and support to those living primarily in Whitehawk and East Brighton, but also in the wider city.

The Whitehawk Inn uses volunteers in a variety of roles across the centre to support classes, run free activities, and for administration.

 

Developing the right skills

We helped the volunteer co-ordinator at the Whitehawk Inn to learn about volunteering best practice and to develop the skills needed to improve their volunteering programme.

The volunteer co-ordinator participated in one of our action learning sets. They met regularly with a group of volunteer co-odinators over a period of 10 months. Together they shared their experiences of managing volunteers and solved problems they were all facing in developing their volunteering programmes.

The volunteer co-ordinator also attended meetings of our volunteer co-ordinators forum, where they learnt about volunteering good practice and networked with a wide range of volunteer co-ordinators. They also attended our training in using excel for monitoring purposes which helped them to better monitor the impact of their volunteers.

 

Making change happen

As a result of our services and support, the volunteer co-ordinator at the Whitehawk Inn has been able to:

  • increase the diversity of their volunteers
  • develop more meaningful roles for their volunteers
  • use volunteers more effectively in decision-making within the organisation
  • upskill staff about the value of good support to volunteers
  • collect robust data on the impact and value of their volunteering programme
  • follow volunteering good practice, eg by offering regular catch up sessions, updating their terminology, creating a volunteer handbook

Our learning opportunities helped the volunteer co-ordinator at the Whitehawk Inn to develop new skills and to learn about volunteering good practice. They’ve put their new skills and knowledge into practice and the organisation is making better use of their volunteers – who help Whitehawk Inn to support residents living in East Brighton.

 

Need help?

If you need help to develop your volunteering programme, take a look at our online volunteering good practice guide which contains lots of useful information and templates which will help you to develop your volunteering programme.

Or get in touch with us on info@bhcommunityworks.org.uk or 01273 234023

 

“By participating in Community Works' action learning set on volunteering and accessing their other support, I've been able to make positive changes to my role. I've been able to use my time more efficiently and I've therefore been able to invest more time developing our volunteering programme and volunteer-led activities. I particularly found the action learning set useful as it gave me time to reflect in a safe and supportive environment, and it enabled me to have valuable discussions with other volunteer co-ordinators going through the same issues.”

“By participating in Community Works' action learning set on volunteering and accessing their other support, I've been able to make positive changes to my role. I've been able to use my time more efficiently and I've therefore been able to invest more time developing our volunteering programme and volunteer-led activities. I particularly found the action learning set useful as it gave me time to reflect in a safe and supportive environment, and it enabled me to have valuable discussions with other volunteer co-ordinators going through the same issues.”

NEXT | Support for trustees

We've helped Brighton Housing Trust's trustees to develop in their role.